Accessibility statement

This accessibility statement applies to the www.scotblood.co.uk website. It does not cover service subdomains such as the Donor Web Portal donor.scotblood.co.uk. These have their own accessibility statements.

This website is run and managed by the Scottish National Blood Transfusion Service in collaboration with NHS National Services Scotland.

How you should be able to use this website

We want as many people as possible to be able to use this website. You should be able to:

• change colours, contrast levels and fonts using browser or device settings
• zoom in up to 400% without the text spilling off the screen
• navigate most of the website using a keyboard or speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We also make the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

Parts of this website are not fully accessible. For example:

• some pages are impacted upon by the issues listed in the non-accessible content section below
• some documents are in PDF and other non-HTML formats and are not accessible

Feedback and contact information

Tell us if you need information in a different format.

In your message, include:

• the web address (URL) of the content
• your email address and name
• the format you need - for example, plain text, braille, BSL, large print or audio format

You can also request a PDF and other file types in an accessible format:

In your message, include:

• the title of the document
• the web address (URL) of the PDF or document
• your email address and name

Reporting accessibility problems with this website

If you find any problems that are not listed on this page or you think we’re not meeting the accessibility requirements, contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

Scottish National Blood Transfusion Service is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

1. When viewing on a mobile device, some content is presented as collapsible sections. These sections may be difficult to access using a screen reader. The WCAG reference is WCAG 2.1 violation(s): 4.1.2: Name, Role, Value (Level A)
2. The keyboard tab order is not correct on pages where there is an embedded Google map. The WCAG reference is  WCAG 2.1 violation(s): 1.3.2: Focus Order (Level A), 2.4.3: Meaningful Sequence (Level A)
3. Links at the bottom of the embedded Google map open in a new tab/window without warning. The WCAG reference is  WCAG 2.1 violation(s): 2.4.4: Link Purpose (In Context) (Level A), 3.2.2: On Input (Level A)

Some documents are in non-HTML formats, for example PDF. These may not be accessible in several ways including missing text alternatives and missing document structure and we commit to provide an accessible alternative if requested and where possible.

Disproportionate burden

Our website is in scope for replacement in the next 12 months. The non-accessible content published through the existing platform will transition to new arrangements. We believe that fixing the issues causing the specific content to be non-accessible on the old platform would be disproportionate.

Content that's not within the scope of the accessibility regulations

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

What we're doing to improve accessibility

We are working alongside colleagues in NHS National Services Scotland  and agencies to address and fix content which fails to meet the Web Content Accessibility Guidelines version 2.2 AA standard.

Preparation of this accessibility statement

• This statement was initially prepared on 25 February 2020 following an audit carried out by the Royal National Institute of Blind People (RNIB) consultancy team on a representative sample of pages.
• In September 2024 this website was tested via a representative sample of pages by a Government Digital Services (GDS) audit.  In November 2024 the issues highlighted were addressed.
• The site was last tested in November 2024 against the WCAG 2.2 AA standard. This tested a representative sample of pages and was carried out by internal staff when preparing this accessibility statement.
• This statement was last revised on 16 December 2024.